1. How to Request Deletion

To request that your Thryve account and all personal data be deleted, please:

  1. Email us at support@thethryveapp.com with the subject line:

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    Request Account Deletion – Thryve [Your Phone Number]

  2. In the body of the email, include:

    • Your registered phone number or Thryve username/email

    • A brief confirmation that you want your entire account permanently removed

    • (Optional) Any additional details to help us verify your identity

Once we receive your email, we will:

  • Send you a confirmation message (to ensure it really was you)

  • Process your request within 7 business days

2. What Data Is Permanently Deleted

When you submit a valid deletion request, we will erase the following:

  • Profile Information (name, age, gender, bio, “What brings you here?” answers, attachment style, care style, affection preferences, deal-breakers, etc.)

  • Uploaded Photos (all images in your profile gallery and any sent/received in chats)

  • Chat History (including any exchanged messages, “First Sip Mode” exchanges, and media attachments)

  • ThoughtBeans & Reactions (all posts, comments, likes/dislikes associated with your account)

  • Match & Usage Data (records of your matches, swipe history, match-score details, ghosting reports, respect-score metrics, etc.)

  • Account Credentials & Authentication Records (phone authentication tokens, OAuth identifiers, and any tokens/keys used by Supabase)

Once deletion is complete, your Thryve account will no longer appear in any search results or “FlickScreen” queues.

3. What Data Might Be Retained (and Why)

In order to comply with legal, security, or operational requirements, Thryve may retain certain information — but only in an anonymized or aggregated form. Specifically:

  • Log Files & System Records

    • We keep server logs (timestamps, IP addresses, crash reports) for up to 90 days after deletion to investigate security incidents, fraudulent activities, or technical issues.

    • These logs are stripped of any direct personal identifiers once the 90-day window closes.

  • Legal or Tax Records

    • If required by law (e.g., to comply with a subpoena, court order, or tax audit), we may retain basic account metadata (account ID, creation date, last login) for up to 5 years.

    • Such data is stored securely and is not accessible to other users or used for marketing.

  • Aggregated/Anonymized Analytics

    • We may keep anonymous usage metrics (e.g., total number of daily active users, feature-usage counts) indefinitely — but these metrics cannot be traced back to individual users once your account is deleted.

4. Confirmation & Timeline

  • Upon receiving your deletion request, we will send a confirmation email within 1 business day.

  • Once we verify your identity, we will permanently delete all personal data (as described above) within 7 business days.

  • You will receive a final email notification confirming that deletion is complete.

IMPORTANT: Deleting your Thryve account is irreversible. Once your data is erased, it cannot be restored. If you sign up again later, you will start with a fresh Thryve profile.

5. Questions or Concerns?

If you have any questions about our deletion process or need assistance, please email us at support@thethryveapp.com or reply HELP to any Thryve SMS.